MILY and FIY

MILY and FIY, is our quick and hassle-free self-pick up service that allows you to shop online at Tata MILY and collect your order from the store.

5 Reasons to Try Our Self FIY Up Service:

 *The product will no longer be available for pick up if it is not collected within 7 days from the store.

There is no collection time as such. We will send you email and SMS confirmations as soon as your package is ready for collection. The email will contain details including the FIY up address, FIY up hours, your security code and the date by which you need to collect your package.

Once your package is ready for collection, we will send you email and SMS confirmations which will include your FIY up security code. To collect your package, you need to provide your order ID, the security code and photo identification. You’ll get your order once the security code has been validated.

A security code is generated for every MILY n FIY order and is sent to your registered email ID/number or to your nominated FIY up person once the package is ready for collection. Store staff will only hand over a package once the security code has been validated.

Don’t worry. You always have the option of regenerating the security code when you visit the store to FIY up your package. This security code will be sent to your registered email ID/number and also to the FIY up person’s mobile number.

There is a possibility that the registered/FIY up person’s number provided to us is incorrect. You can update the numbers through the ‘My Account’ section of the website; the FIY up person’s mobile number can be updated from the ‘Track Order’ section of the website, against that particular order.

The collection window varies from seller to seller. This ranges from 2-7 days. Right now, most sellers offer a 7-day window. The collection window starts from the day the order reaches the ‘Ready for Collection’ status.

We will send a reminder mail/SMS to your registered email ID/number/FIY up person’s number 72 hours and 24 hours before the collection window closes.

Once the collection window closes, your order will be cancelled and a refund will be initiated. You cannot collect the parcel after the collection window has closed.

You will need to pay on our website as part of the checkout process when placing the order.

Speak to the staff at the store, they will guide you to the FIY up counter.

Don’t worry, you can nominate anyone to FIY up you package. Add his/ her name via the ‘Track Order’ section and your FIY up person can collect your package. Remember, he/she will need the security code.

The availability of alteration facility varies from seller to seller. Most sellers offer free alteration services.

Yes, you can try the product in the store. If you don’t like it or it doesn’t fit, you can choose to return the product and opt for a seller credit note, which can be redeemed against any other product at the store.